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CARE & MAINTENANCE
  Need a hand with your window, patio door or entry doors? We're here to help!
     
 
HOW TO VIDEO'S
 
     
  Northeast Building Products YouTube channel has a number of videos posted to help you out:

 

Removal and Installation of Roller-Tilt 562 Elite

Re-Engaging the Operator on Internal/Enclosed Door Glass Blinds



 

Re-Keying a Jammed Deadbolt

Re-Keying a Jammed Knob

     
 
WINDOW FRAME CLEANING
 
     
  Cleaning windows means more than just cleaning the glass. Here are some helpful tips for cleaning your window and frame effectively without damaging them.
 


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Make sure to vacuum any dirt from sill and track areas before washing.

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Use a mixture of mild dish soap* and water for cleaning of window frame.

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Rinse completely with clear water and make sure to wipe dry.

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Make certain that drainage or "weep" holes are clear of dirt or obstructions both inside and outside of the window frame.

   
  * Ivory soap is an example of a mild dish soap. Always test cleaners in an inconspicuous area before using.



     
 
GLASS CARE
 
     
  Glass care today has never been more important. Insulating low-e or heat reflective glass requires proper maintenance to ensure complete effectiveness.
 


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Clean glass with a mixture of mild dish soap and water. Rinse completely with clear water then wipe dry with a soft cloth to avoid water spots.

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Avoid cleaning glass in direct sunlight.

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DO NOT USE any petroleum-based cleaners or caustic chemicals to clean glass.

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DO NOT USE any razor blade, putty knife or any abrasive pad to clean glass.

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DO NOT USE a high-pressure spray nozzle when rinsing windows after cleaning.



     
 
R-5 Low E Window Hand Cleaning Recommendations
 
     
  Comfort E-PS™ is a pyrolytically coated (hard coat) low emissivity glass. The coated surface is durable and has a slight texture inherent on this type of coated glass. Hand cleaning of Comfort E-PS™ is only slightly different than cleaning of non-coated glass. Following the recommendations below will result in successfully cleaning Comfort E-PS™. It is very important to read all care instructions before cleaning your high energy efficient R-5 windows with Comfort E-PS Low E Glass. Special care is needed to maintain the beauty and performance of your new windows.

Never
use ANY type of scraper, plastic or metal, on the coated surface. Remove rings and other objects that would come in contact with the coated glass.

Regular Cleaning
 


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Thoroughly clean the surface of the glass with a clean sponge or soft cloth and plain water to remove surface contaminates.

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Dry with a clean soft cloth. Use a clean sponge or soft cloth to wash the surface with a solution of 10% to 20% vinegar. Always use a new soft cloth or a squeegee to dry the glass. Cleaning may cause streaks when dried if the glass is exceptionally dirty. In this case repeat cleaning. Care should be taken with rubber squeegees as they can leave streaks that are extremely hard to remove if they are used incorrectly or are in poor condition.

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Commercial glass cleaners (WINDEX®, GLASS PLUS®, etc.) may be used, but some may leave a film residue and may cause smearing. If these situations occur repeat the cleaning process using vinegar based cleaner. Vinegar based cleaners tend to cause less streaking than other types of cleaning solutions. The most important consideration is to remove as much contamination from the coating as possible with the plain water wash before attempting final cleaning.


  Special Cleaning

For unusually hard to remove contaminates such as crayons, wax, grease, markers and adhesives, special cleaners may be used to spot clean the glass. Denatured alcohol and isopropyl alcohol work on a variety of contaminates. For harder to remove contaminates such as crayons and markers, commercially available cleaners such as Goo Gone® and Goof Off® work well. After spot cleaning, the full glass surface should be cleaned as discussed above.



     
 
SCREEN CLEANING
 
     
 


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Remove screen from window and wash on a clean flat surface with mild soap and water, and a soft brush (if needed). Rinse, wipe dry and reinstall.

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DO NOT USE a high pressure spray. It will cause damage, rip screens, and cause window seals to become unstable.



     
 
CONTINUED SMOOTH OPERATION
 
     
  To ensure that your windows continue to open, close, lock and unlock easily, follow these helpful tips.
 


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Moving parts in hardware components and tracks should be lubricated periodically in accordance with the included manufacturer's maintenance instructions. If you are located in a salt air environment, this can mean cleaning as well as lubricating, monthly.

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Check weather stripping around all operable window panels to be sure it seals evenly.

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Check and clean weatherstripping by lightly brushing the pile.

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Make sure track is kept clean by vacuuming to clear any dirt or debris.



     
 
CARE INSTRUCTION
 
     
 


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Check window annually and recaulk (outside and inside) as needed.



     
 
CONDENSATION AND MOLD
 
     
  Window condensation can be natural occurrence and may be a warning that too much moisture is present and could cause structural deterioration and the potential of mold growth.
 


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Condensation on the inside of a window is a result of a higher air moisture content contacting the lower temperatures on the glass. Higher interior humidity and the lower outside window temperature can cause condensation.

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Excessive interior humidity can cause structural damage and health concerns if high moisture levels are sustained inside wall cavities. Wood rot, mold and mildew may result.

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Make sure to check all sashes for smooth adequate operation.

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Use exhaust fans, especially when showering.

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Install and use a dehumidifier and ceiling fans to circulate air.

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Periodically open windows and doors whenever practical to allow interior moisture to escape.


  OUTDOOR Condensation: Under some climate conditions, condensation may occur on the exterior glass surface of a window. This is more likely to occur on higher-performance windows with Low-E coatings and low-conductance gas fills that create very low factors. For exterior condensation to occur, the glass temperature must be below the outdoor dew point temperature. This is most likely to happen when there is a clear night sky, still air and high relative humidity, in addition to the right temperature conditions. Like other dew formed at night, exterior window condensation will disappear as surfaces are warmed by the sun. It is excellent thermal performance of the well-insulated glazing that created the condition where the outer glass surface can be cold enough to cause condensation to form.
 


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Please go to www.camelotwindows.com for more information.


     
 
WINDOW/DOOR WARRANTY LABEL
 
     
 


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Please do NOT remove this sticker. This sticker contains important information necessary for years to come, should you encounter any problem with the window/door. Should anything happen to the selling Dealer/Contractor, you would be able to refer to this label for all this important information along with the sales invoice number. Please provide this information to your installing dealer/contractor when and if needing service.

 
NBP Warranty label



     
 
ENTRY DOOR CLEANING
 
     
 


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Care and Maintenance

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Doors should be cleaned periodically with either water or diluted soapy water.

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NO SPRAY CLEANERS such as Windex, Glass Cleaner, 409, etc should be used at any time to clean the doors.

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Stained doors are factory finished with a clear coat product containing UV inhibitors to protect the stain. We recommend periodically monitoring the door unit's exposure to the elements; direct sun, high vehicle traffic, salt air, etc. Inspect the door for any fading or a loss of its clear coating. The clear coating may have to be reapplied every one to two years to prevent peeling or discoloration due to sun exposure. Failure to do this (will) may cause the stain finish to peel or discolor. The use of a clear polyurethane product with UV inhibitors and following the product's application instructions is recommended.


     
 
OPERATING/CLEANING A DOUBLE HUNG WINDOW
 
     
  Window condensation can be natural occurrence and may be a warning that too much moisture is present and could cause structural deterioration and the potential of mold growth.
 




Unlock the window lock at the center of the window. If two (2) locks are present, you must unlock both.


Figure 1Figure 1    

Always use lift rails to raise or lower sashes.


Raise the lower sash at least six (6) inches before you attempt to tilt in the sash. (Figure 1)


4 
Hold lower sash firmly with both hands.



5
 

Squeeze both tilt latches toward the center of the window. This will release the lower sash from the master frame (top of the sash only). The bottom of the sash will remain in the window master frame, provided it was in the right position prior to starting. (Figure 2)


Figure 1Figure 2    


6
 

Holding the top of the lower sash in both hands, pull the top of the lower sash in toward you to a horizontal position. Support it either holding it in your hands or resting it gently on the sill while cleaning. (Figure 3)


Figure 1Figure 3    


7
 

If you wish to clean the top sash, while the lower sash is already tilted in, lower the top sash at least six (6) inches down and follow the same instructions above. (Figure 4)


Figure 1Figure 4    

8 
YOU CANNOT TILT THE TOP SASH UNTIL YOU LOWER AND TILT THE LOWER SASH.



9
 

To close sashes, firmly hold the top rail of the sash with both hands, and push it all the way back into the master frame track, until it "clicks" in place. (Figure 5)


Figure 1Figure 5    

10 
Make certain that the tilt latch buttons "click" back into the master frame, which will ensure that the sash is back in its proper place.


11 
FAILURE TO PROPERLY SECURE THE SASH BACK INTO ITS ORIGINAL POSITION MAY CAUSE THE SASH TO FALL INTO THE HOUSE WHEN OPERATING THE WINDOW UP AND DOWN.




     
 
OPERATING/CLEANING A SLIDER WINDOW
 
     
  Your Slider window is designed to be able to slide from side to side, and can be cleaned safely and conveniently from inside the house. In order to clean the sashes just follow these quick easy steps.
 




Unlock the window sash lock. (Figure 1)


Figure 1Figure 1    

Slide the interior sash (the sash closest to you) to the opposite side. Lift the sash with both hands up into the head (top) master frame as high as it will go.


Open sash at least 6 inches before you attempt to lift and remove the sash.



4
 

Pull the bottom of the sash in toward you, gently and slowly. (Figure 2)


Figure 1Figure 2    


5
 

To remove the other sash (exterior sash), follow same instructions as above. (Figure 3)


Figure 1Figure 3    


6
 

To place the sashes back in the window, with both hands holding the sash firmly, replace the exterior sash into the top window master frame first. Slide the sash to make sure that it is in the track correctly.


7 
Place the interior sash back in as mentioned above.


8
 

Slide the window closed and lock it.





     
 
OPERATING/CLEANING A CASEMENT WINDOW
 
     
  Your Casement window is designed to be cleaned easily from the interior of your home. In order to clean it, follow these quick easy steps:
 




Turn screen clips up or down to allow the screen to be easily removed.


Figure 1Figure 1    

Unlock the window at the locking mechanism found near the bottom on the opposite side of the crank handle (also know as a casement operator). Unlock the handle by lifting the lock handle up.


Turn (Crank) the operator clockwise so that the casement sash opens all the way out. (Figure 1)



4
 

The casement sash should be opened far enough so that you are able to reach your arm through the space between the master frame and the sash.



5
 

When finished cleaning the sash, use the crank handle (operator) to close the casement sash. Push down the locking handle to make certain that the window is once again locked. (Figure 2)


Figure 1Figure 2    


 



 


 




  Don't See What You Need?
  Just Contact us...we are here to help!
     
 
Related Topics:
 
     
Door Types
 
  Your entry door is the focal point of your home. We provide a wide range of door styles and glass designs. Whether its steel, fiberglass, or textured steel, you're sure to find a style to compliment your home...[more]



 
FAQs
 
  What is condensation? Wondered about Low-E Glass? These questions and more are answered in this Frequently Asked Questions section...[more]




     
 
     
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