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WARRANTIES
     
 
VINYL WINDOWS LIFETIME LIMITED HOMEOWNER WARRANTY COVERAGE
 
     
 
• 
Vinyl Frames - Lifetime Limited
• 
Insulated Glass Unit - Lifetime Limited
• 
Mechanisms - Lifetime Limited


NORTHEAST BUILDING PRODUCTS CORPORATION (“NBP”)
makes this warranty, for the durations stated, to the original consumer purchaser (“Original Owner”) of NBP vinyl windows (“Product”) for as long as he/she owns and resides in the single family home where the NBP windows were originally installed, i.e. “Lifetime” and the next homeowner (“Subsequent Owner”), under the following terms and conditions.

Note: Different warranty periods apply to this warranty. Please read this document closely. All warranties assume normal and reasonable use of installed Product or components.

Pursuant to all stated terms, upon proper notice under a validated warranty NBP shall make available, without charge, a replacement part or parts sufficient to correct the following:


Vinyl Window Frames
- chipping, cracking, peeling or blistering under normal use. (Coated or painted window frames are warranted for ten (10) years from the date of original purchase against the coating cracking, peeling, delaminating, blistering or flaking).


Mechanisms/Hardware
- failure under normal use; Includes all moving parts such as rollers, balances, operating mechanisms, locks, ventilation latches, tilt mechanisms, weather stripping, screens, screen frames and lift rails, etc. to be free from manufacturing defects.

Note: Insect screens are intended to provide reasonable insect control and are not intended to provide security or the exclusion of objects or persons from the interior or fall prevention to the exterior.

Insulated Glass Unit - material obstruction of vision from film formation on glass caused by moisture or dust within the insulated glass unit as a result of hermetic seal failure under normal use.

Note:Glass irregularities which do not exceed NBP standards or ASTM C1036-06 do not constitute a defect. Pressure cracks in insulated glass units will be covered for a period of ninety (90) days from the date of original purchase and if found to be defective the glass unit will be replaced in the original sash with no Product charge to the consumer.


Note: Condensation on a window is the natural result of the level of moisture in the air and does not indicate a defective Product or faulty installation. Additional information is available upon request.

Original Owner: In order to qualify for the benefits under and thereby validate this warranty, the original purchaser homeowner must fully complete the attached certificate of registration and mail it to Northeast Building Products Corporation, 4280 Aramingo Avenue, Philadelphia, PA 19124 within thirty (30) days from date of original purchase.


Subsequent Owner:
With sale of the home within ten (10) years of the date of original window purchase, certain prorated rights under this warranty may be transferred to the first subsequent homeowner conditioned upon completion of the attached Certificate of Transfer of NBP warranty, payment of a fifty dollar ($50.00) transfer fee, and submission for NBP acceptance all within thirty days of transfer of title. Upon transfer of warranty, should glass failure or mechanism failure occur within the terms of this warranty prior to year 11 (from original window purchase), NBP will make available to the subsequent homeowner a replacement sealed glass unit, or mechanism, at no charge. In the event of failure after ten (10) years, NBP will charge the subsequent homeowner a fixed percentage of the company’s current selling price for the insulated glass unit or mechanism according to the following formula:

 

• 
Balance of time remaining 10 years from original purchase date.......0%
• 
Years 11 thru 15.......................................................................50%
• 
Years 16 thru 24.......................................................................75%
• 
Beyond 25 years.......................................................................90%


Note:This warranty was created to address window component replacement for individual Owners for the lifetime of residence and property ownership in a single family home. The duration of warranty obligation for any NBP Product applied in whole or in part to commercial or multifamily construction or structures owned by corporations, partnerships, agencies, organizations, homeowner organizations, trusts or any other legal entity capable of infinite life shall be twenty (20) years from date of original Product purchase to original purchaser only, non-transferable, and shall be subject to all other conditions and limitations of this lifetime limited warranty.

 

General Provisions

Product Installation shall be in accordance with InstallationMasters ™, ASTM E 2112-07 and local code requirements. Bay and Bow windows require critical structural support. For windows projecting six (6) inches or more beyond the outside wall, knee braces or cable support is required. Installation instructions are available from InstallationMasters™.


If any component or Product is no longer available from NBP, at NBP’s sole option, it may substitute any parts or components of equal or greater quality and value or tender to owner the last NBP manufactured cost for the item in full compliance with its warranty obligation.


The natural aging of parts subject to friction or the elements shall not constitute a failure nor require response under this warranty. Bay and Bow Windows may contain laminated wooden components which must be promptly sealed and the entire unit must be sealed within ten (10) days of installation. Wooden components and vinyl board perimeter components may require painting as they contain natural blemishes which do not constitute defects. With these conditions met, NBP warrants for three (3) years from date of original purchase that it will supply replacement components in the event of significant de-lamination or warping under normal usage.


IMPORTANT LIMITATIONS: EXCLUSIVE REMEDY

NBP MAKES NO OTHER WARRANTY OR PRODUCT COMMITMENT EXCEPT AS STATED ABOVE. This warranty is not assignable outside its stated terms.


NBP is not responsible for any costs incurred in performing replacements under this warranty, including but not limited to, costs relating to inspection, transportation, removal, installation or reinstallation of any window, window part or parts. Service calls for inspection, repair or adjustment to which NBP may agree will result in a service charge, and advance payment may be required.


IN NO EVENT SHALL NBP BEAR ANY RESPONSIBILITY UNLESS IT RECEIVES PROPER NOTICE UNDER THIS WARRANTY AND AN OPPORTUNITY TO PERFORM. NBP’S OBLIGATION SHALL NEVER EXCEED PROVIDING WITHOUT CHARGE A REPLACEMENT FOR OR THE LAST MANUFACTURED COST OF ANY PART OR PARTS OF WINDOWS THAT DO NOT COMPLY WITH THE TERMS OF THIS WARRANTY.

NBP is not responsible for any loss or damage caused by or related to the presence of condensation or the presence of any form of fungus or mold or their remediation, whether or not related to condensation, the installation or performance of any replacement window.

NBP makes no warranty with respect to any window which has been subject to improper handling, misuse, neglect, abuse, lack of or improper maintenance, accident, acts of God, fire, flood, or atmospheric contaminants.NBP makes no warranty with respect to any Products for which complete payment has not been received or any installation outside of the United States.

NBP makes no warranty with respect to Product: improperly handled or installed, damaged subsequent to manufacture; subjected to stress from application of heat causing excessive temperature differentials; subjected to pressure applied to the unit by adjacent construction or inadequate provision for expansion or contraction of Product framing.

Installation, removal, painting, repair, adjustment, tampering, or reinstallation of any Product or components by other than the original contractor who installed your Product eliminates any and all warranty remedies available under this warranty, and NBP expressly disclaims liability for any costs, defects, or damages relating to such actions.

THE OBLIGATIONS AND LIABILITIES OF NBP UNDER THIS LIMITED WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS OR LIABILITIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS, NEGLIGENCE AND LIABILITY FOR DAMAGES, WHETHER GENERAL OR SPECIFIC, DIRECT OR INDIRECT, CONSEQUENTIAL OR INCIDENTIAL, EXEMPLARY OR OTHERWISE.

SOME STATES DO NOT PERMIT ANY LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, THEREFORE THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OR ALL OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

NBP shall not be liable for permit, local building code or particular building requirements.

Note:Product performance specifications and certification results are derived from industry standard tests and related mandatory requirements. To maintain consistency, NBP manufactures Products for sale utilizing the same processes and materials that are used in fabrication of Product for testing. A range of tolerance is inherent in manufacturing processes and some variance may exist among individual Product performance values. NBP does not warrant specific argon or krypton gas fill or retention levels beyond sample compliance with referenced certification criteria. Foam enhancement does not require that all frame cavities be filled and voids may exist in filled cavities.

THIS WARRANTY PROVIDES THE PURCHASER SPECIFIC LEGAL RIGHTS. THE PURCHASER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

No agent, employee, or representative of NBP has any authority to bind NBP to any affirmation, representation, or warranty concerning NBP Products or parts, except as stated herein. State laws vary and in the event any provision of this warranty is unenforceable then all remaining provisions shall be enforced.

Obtaining Warranty Performance by NBP - Contact the contractor who installed the NBP Product for inspection. If that contractor or inspecting party determines a condition falls within this warranty, he will contact NBP. Any claim must be received by NBP in writing during the period of ownership/occupancy, within the applicable warranty period and the notice must be accompanied by homeowner’s proof of purchase of NBP Vinyl Replacement Windows, date of homeowner purchase, contractor’s name and address and the date the condition was discovered. If the contractor is not available write certified mail/return receipt requested to NBP, 4280 Aramingo Ave., Philadelphia, PA 19124.

Follow: NBP Care and Cleaning Instructions & General Information for upkeep of NBP Products



   
   
     
 
ENTRY DOOR LIFETIME LIMITED WARRANTY
 
     
 


Northeast Building Products Corporation (“NBP”)
warrants its Entry Doors (“Product”) to be free from defects in material and workmanship as a direct result of the manufacturing process which significantly impair operation and usage as specified below. Upon determining that the Product does not conform to the warranties herein, at its exclusive option, NBP will provide necessary replacement component(s) or Product. No labor or installation is included and such labor and/or installation shall be the exclusive responsibility of the retailer or purchaser. NBP reserves the right to discontinue or make changes in any of its Products at any time without notice to the consumer or anyone else. If the part or component originally installed is not available, NBP shall have the right to substitute a part or component that, in NBP’s sole discretion, is of equal quality or value.

 

This Lifetime Door Warranty is made only to the original consumer purchaser of this Product at the address and date recorded on the Lifetime Limited Warranty Certificate of Registration for as long as they own and reside in their single family home (“LIFETIME”). In order to qualify for the benefits under and thereby validate this warranty, the original purchaser homeowner must fully complete the attached certificate of registration and mail it to Northeast Building Products Corp, 4280 Aramingo Avenue, Philadelphia, PA 19124 within thirty (30) days from date of original purchase.

 

Note: Different warranty periods apply to this warranty. Please read this document closely. All warranties assume normal and reasonable use of installed Product or components.

NBP Entry Doors carry a LIFETIME warranty not to rust, shrink, swell, warp, or split under normal usage. The door will be replaced at no charge for material, if upon inspection by our company representative, it appears that these conditions have impaired operation and usage and were not caused, in whole or part, by abuse, negligent care, improper installation or forced entry.


The paint or stain finish, frame, hinges, threshold, door trim and magnetic weather stripping are warranted for a period of five (5) years from date of original purchase. Dark colored glass trim is not warranted when the NBP Entry Door is used in conjunction with a storm door. The space between the two doors, when subjected to direct sunlight or extreme heat, becomes a solar heated chamber. The excessive temperatures may cause dark colored glass trim to distort or melt.


NBP recommends light colored trim on doors that are used with a storm door.


Glass: The Clear/Low E Insulated Glass units are LIFETIME warranted against condensation within the insulated unit due to seal failure.


The Decorative Leaded Glass units are warranted against condensation within the unit due to seal failure and glass defects for a period of ten (10) years from date of original purchase. GLASS BREAKAGE IS NOT COVERED UNDER THIS WARRANTY.


Our Kwikset Signature Series Hardware under normal usage is warranted LIFETIME against mechanical failure and has a ten (10) year finish warranty from date of original purchase. Other hardware is warranted for one (1) year from date of original purchase. Electronic Products have a one (1) year warranty from date of original purchase.


This Limited Lifetime Warranty does not provide for replacement materials due to conditions caused, in whole or in part, by improper installation or installation in an un-workmanlike manner, misuse, abuse, fire, flood, extreme weather, or other acts of God, atmospheric pollutants, building settlement or structural failure of walls; nor does it apply to paint, enamel, varnish, or other harmful compounds that are not applied by NBP, or any other cause beyond the control of NBP. Installation shall be in accordance with ASTM E 2112-07 (www.astm.org) or InstallationMasters™ (www.installationmastersusa.com).


Installation, removal, painting, repair, adjustment, tampering, or reinstallation of any Product or components by other than the original contractorwho installed your Product eliminates any and all warranty remedies available under this warranty, and NBP expressly disclaims liability for any costs, defects, or damages relating to such actions.


The natural aging of parts subject to friction or the elements shall not constitute a failure nor require response under this warranty. Minor color or textural variations from lot-to-lot of Product are not Product defects.


Labor, inspection and/or transportation costs are not included and NBP will not be responsible for any costs incurred in the removal, replacement, installation or reinstallation of any Product and/or component parts. If the retailer is unable to service the Product and service is agreed to by NBP, charges to consumer will apply, and advance payment may be required. The consumer’s charge, if any, will be based on all non-warranty materials received plus labor and mileage charges, at prevailing rates. GLASS BREAKAGE and DENTS ARE NOT COVERED under any circumstances after the Products leave NBP’s shipping platform if not delivered by NBP, or after Product leaves NBP’s truck if delivered by NBP.

 

Note: Condensation on the Product is the natural result of the level of moisture in the air and does not indicate a defective Product or faulty installation. Additional information is available upon request.

NBP is not responsible for any loss or damage caused by or related to the presence of condensation or the presence of any form of fungus or mold or their remediation, whether or not related to condensation, the installation or performance of any door.


Where the structure in which the Product is installed is not a single family residence owned and occupied by the purchaser, or is owned by a public or private corporation, for profit or non-profit, an unincorporated association or other legal entity of any type recognized by law, a church, school, a governmental or public authority, the time periods stated in this warranty shall be limited as follows: Entry Door Slab-5 years, Door Frame and Frame Components-1 year, Paint and Stain Finishes-1 year, Hardware-1 year, Internal Mini Blinds-1 year, all from date of original purchase.

 

Note: NBP shall not be liable for permit, local building code or particular building requirements.

Note: Product performance specifications and certification results are derived from industry standard tests and related mandatory requirements.

To maintain consistency, NBP manufactures Products for sale utilizing the same processes and materials that are used in fabrication of a Product for testing. A range of tolerance is inherent in manufacturing processes and some variance may exist among individual Product performance values.


IMPORTANT LIMITATIONS: EXCLUSIVE REMEDY
NBP MAKES NO OTHER WARRANTY OR PRODUCT COMMITMENT EXCEPT AS STATED ABOVE. This warranty is not assignable outside its stated terms.


IN NO EVENT SHALL NBP BEAR ANY RESPONSIBILITY UNLESS IT RECEIVES PROPER NOTICE UNDER THIS WARRANTY AND AN OPPORTUNITY TO PERFORM. NBP’S OBLIGATION SHALL NEVER EXCEED PROVIDING WITHOUT CHARGE A REPLACEMENT FOR OR THE LAST MANUFACTURED COST OF ANY PART OR PARTS OF DOORS THAT DO NOT COMPLY WITH THE TERMS OF THIS WARRANTY.


THE OBLIGATIONS AND LIABILITIES OF NBP UNDER THIS LIMITED WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS OR LIABILITIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS, NEGLIGENCE AND LIABILITY FOR DAMAGES, WHETHER GENERAL OR SPECIFIC, DIRECT OR INDIRECT, CONSEQUENTIAL OR INCIDENTIAL, EXEMPLARY OR OTHERWISE.


SOME STATES DO NOT PERMIT ANY LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, THEREFORE THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OR ALL OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.


No agent, employee, or representative of NBP has any authority to bind NBP to any affirmation, representation, or warranty concerning NBP Products or parts, except as stated herein. State laws vary and in the event any provision of this warranty is unenforceable then all remaining provisions shall be enforced.


This warranty extends to the original consumer purchaser and to no other person or entity whatsoever. The warranty may not be transferred or assigned. NBP makes no warranty with respect to any Products for which complete payment has not been received or any installation outside of the United States.


THIS WARRANTY PROVIDES THE PURCHASER SPECIFIC LEGAL RIGHTS. THE PURCHASER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.


Obtaining Warranty Performance by NBP


Contact the contractor who installed the NBP Product for inspection. If that contractor or inspecting party determines a condition falls within this warranty, he will contact NBP. Any claim must be received by NBP in writing during the period of ownership/occupancy, within the applicable warranty period and the notice must be accompanied by homeowner’s proof of purchase of NBP Entry Doors, date of homeowner purchase, contractor’s name and address and the date the condition was discovered. If the contractor is not available write certified mail/return receipt requested to NBP, 4280 Aramingo Ave., Philadelphia, PA 19124.




   
     
 
Related Topics:
 
     
Care And Maintenance
 
  Here are some helpful tips for cleaning your windows and doors properly...[more]



 
Window Types
 
  Northeast Building Products offers many different styles of windows. Choose the style that best fits your home improvement project...[more]




     
 
     
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NORTHEAST BUILDING PRODUCTS 
4280 Aramingo Ave 
Philadelphia, PA. 19124-5007 
(215) 535-7110
 
 
   
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